Shipping & Returns

This Website is operated by Azure Fern Fashion and Women Wears Trading, a business established in the State of Qatar.

For convenience, Azure Fern Fashion and Women Wears Trading will be referred to throughout these Terms and Conditions as “Azure Fashion,” “Azure,” “we,” “us” or “our.”

Delivery

Azure Fashion currently delivers within Qatar only.

Delivery Charges

Region’s : Ad Dawhah
Standard Delivery Charge : QAR 20
Free Delivery : Orders of QAR 100 or more

Region’s : Al Rayyan
Standard Delivery Charge : QAR 25
Free Delivery : Orders of QAR 150 or more

Region’s : Al Wakrah
Standard Delivery Charge : QAR 30
Free Delivery : Orders of QAR 150 or more

Region’s : Umm Salal
Standard Delivery Charge : QAR 30
Free Delivery : Orders of QAR 150 or more

Region’s : Al Daayen
Standard Delivery Charge : QAR 30
Free Delivery : Orders of QAR 250 or more

Region’s : Al Khor
Standard Delivery Charge : QAR 50
Free Delivery : Orders of QAR 250 or more

Region’s : Al Shahaniya
Standard Delivery Charge : QAR 50
Free Delivery : Orders of QAR 250 or more

Region’s : Al Shamal
Standard Delivery Charge : QAR 75
Free Delivery : Orders of QAR 350 or more

Extended Delivery Areas

Some locations are classified as Extended Delivery Areas because of their distance. The standard delivery charge for the relevant region will apply when the order does not meet the free delivery requirement.

Al Rayyan: Abu Samra
Al Wakrah: Mesaieed, Al Karaana, Al Kharrara and Ash Shaqra
Al Daayen: Al Daayen Village, Al Kharayej, Al Rehayya, Tenbak and Umm Qarn
Al Khor: Al Ghuwairiyah, Ras Laffan and Umm Birka
Al Shahaniya: Dukhan, Al Jemailiya and Umm Bab

For example, orders delivered within Al Shamal below QAR 350 will be charged QAR 75. Orders of QAR 350 or more qualify for free delivery.

The same rule applies to extended delivery areas within Al Khor, Al Wakrah, Al Rayyan, Al Daayen and Al Shahaniya.
Customers must provide a complete and accurate delivery address and active telephone number. Additional delivery charges may apply if delivery fails because of incorrect information or customer unavailability.

Reporting an Issue

Please inspect your order immediately after delivery.

Contact Azure Fashion within 48 hours of delivery or collection if:

The product is defective or damaged
You received the wrong product
Azure Fashion supplied a different size from the size ordered
A wrong size selected by the customer
The product does not match its agreed or advertised description
An item is missing from the order

Product colors, finishes, stone shades, size and overall appearance may vary slightly from the images shown on the Website due to photography, lighting, screen settings, image quality and normal production variations. Such minor differences will not be considered a defect unless the product is materially different from its advertised description.

The 48 hour period does not limit any mandatory rights relating to hidden manufacturing defects under Qatar law.
Conditions for Exchange or Return

The product must be unused and kept in its original condition with all packaging, tags and accessories.

Valid proof of purchase must be provided. We may request photographs or videos before approving the request.

Change of Mind

Azure Fashion does not provide refunds or exchanges for:

• Change of mind
• Personal preference
• A different color or design preference
• An unwanted gift

This does not affect any mandatory consumer rights under Qatar law.

Defective or Incorrect Products

Where a product is confirmed to be defective, damaged, incorrectly supplied or materially different from its description, Azure Fashion will provide the appropriate remedy required under Qatar law.

This may include repair, replacement, exchange or refund, depending on the circumstances.
Delivery Costs for Returns

Azure Fashion will cover reasonable return and replacement delivery costs where the issue was caused by Azure Fashion or resulted from a confirmed product defect.

The customer will pay delivery costs for any discretionary exchange approved by Azure Fashion that was not caused by a defect or an error by Azure Fashion.

Excluded Products

Used, worn, altered or damaged products cannot be exchanged due to customer preference.
For hygiene reasons, worn or opened earrings cannot be exchanged unless they are defective or were supplied incorrectly.

Resized, adjusted or customized products cannot be exchanged unless the alteration was completed incorrectly or the product has a manufacturing defect.

Sale and promotional products cannot be exchanged due to change of mind but remain protected against defects and incorrect supply.

Contact Us

To report an issue or request assistance, contact:

Azure Fashion
Email: info@azure-fashion.com
Telephone and WhatsApp: +974 72 23 23 24
Address: Shop 23, Zone Centre, Al Kharaitiyat, Doha, Qatar

Please provide your name, order number, proof of purchase and details of the issue.

This Policy is governed by the applicable laws of the State of Qatar and does not restrict any mandatory consumer rights.