Terms and Conditions

1. Business Information

This Website is operated by Azure Fern Fashion and Women Wears Trading, a business established in the State of Qatar.

For convenience, Azure Fern Fashion and Women Wears Trading will be referred to throughout these Terms and Conditions as “Azure Fashion,” “Azure,” “we,” “us” or “our.”

Trading name: Azure Fern Fashion and Women Wears Trading
Website: www.azure-fashion.com
Email: info@azure-fashion.com
Telephone and WhatsApp: +974 72 23 23 24
Address: Shop 23, Zone Centre, Al Kharaitiyat, Doha, Qatar

By accessing the Website or placing an order, you agree to these Terms and Conditions, our Privacy and Security Policy, and our Shipping, Exchange and Return Policy.

Nothing in these Terms limits any mandatory consumer rights available under the laws of the State of Qatar.

2. Website Use

You may use the Website only for lawful personal shopping purposes.

You must not: (missing in arabic?)

• Provide false or misleading information
• Attempt unauthorized access
• Upload viruses or harmful code
• Copy or commercially use our content without permission
• Interfere with the Website’s security or operation
• Use the Website for fraud or unlawful activity

Azure Fashion may restrict access where these Terms are violated.

3. Products

Azure Fashion sells artificial jewelry and women’s fashion accessories.

Unless clearly stated otherwise, stones, crystals, pearls and decorative materials are artificial, simulated or imitation materials and are not natural precious gemstones.

Customers must review product descriptions, measurements, colors and care instructions before placing an order.

Minor differences in color or appearance may occur because of photography, lighting, screen settings or normal product variations.

4. Orders

Before placing an order, customers must confirm:

• Product and quantity
• Size, color and design
• Price
• Delivery address
• Contact details
• Payment method

An order is accepted when Azure Fashion confirms that it is being processed or dispatched.
Azure Fashion may cancel an order where:

• The product is unavailable
• Payment cannot be verified
• Information is incomplete
• The delivery address is outside our service area
• There is an obvious pricing or technical error
• Fraud or unauthorized activity is suspected

Any payment received for a cancelled order will be returned through the original payment method.

5. Prices and Payment

Prices are displayed in Qatari Riyals unless otherwise stated.

Prices, promotions and product availability may change before an order is confirmed.

Available payment methods will be displayed during checkout.

Customers confirm that they are authorized to use the selected payment method and that all payment details are accurate.

Payments may be processed by independent payment providers under their own terms and privacy policies.

6. Delivery

Azure Fashion currently delivers within Doha, Qatar only.

Delivery charges and estimated delivery times will be displayed during checkout or confirmed before the order is completed.

Customers must provide a complete delivery address and active telephone number.

Additional delivery charges may apply where delivery fails because of incorrect information or customer unavailability.
Delivery times are estimates and may be affected by traffic, weather, public holidays or circumstances outside our reasonable control.

7. Reporting Product Issues

Customers should inspect their order immediately after delivery.

Contact Azure Fashion within 48 hours of delivery or collection where:

• The product is defective or damaged
• The wrong product was supplied
• Azure Fashion supplied a size different from the size ordered
• The product materially differs from its description
• An item is missing

The 48 hour reporting period does not remove mandatory rights relating to hidden manufacturing defects under Qatar law.

8. Change of Mind

Azure Fashion does not provide refunds or exchanges for:

• Change of mind
• Personal preference
• An incorrect size selected by the customer
• A different color or design preference
• An unwanted gift
• Failure to review product details or measurements

This does not affect customer rights relating to defective, incorrect or materially misdescribed products.

9. Defective or Incorrect Products

Where a product is confirmed to be defective, damaged when supplied, incorrectly supplied or materially different from its description, Azure Fashion will provide the remedy required under applicable Qatar law.
Depending on the circumstances, this may include:

• Repair
• Replacement
• Exchange
• Refund where legally required

Azure Fashion may inspect the product and request photographs, videos or proof of purchase before approving a remedy.

10. Return Conditions

Where applicable, returned products should be:

• Unused and unworn
• In their original condition
• Returned with packaging, tags and accessories
• Supported by valid proof of purchase

Products damaged through misuse, perfume, cosmetics, water, chemicals, improper storage or failure to follow care instructions will not be treated as manufacturing defects.

11. Earrings and Customized Products

For hygiene reasons, worn or opened earrings cannot be exchanged unless they are defective or incorrectly supplied.
Products resized, adjusted, engraved or customized at the customer’s request cannot be exchanged because of change of mind.

This does not apply where Azure Fashion completed the alteration incorrectly or the product has a genuine manufacturing or workmanship defect.

12. Sale and Promotional Products

Sale and promotional products cannot be exchanged or refunded because of change of mind or personal preference.
They remain protected where they are defective, damaged, incorrectly supplied or materially misdescribed.

Where an order includes a free promotional gift, the gift must also be returned if the full purchase is refunded.

13. Return Delivery Costs

Azure Fashion will cover reasonable return and replacement delivery costs where the issue was caused by Azure Fashion or resulted from a confirmed defect.

The customer will pay delivery costs for any discretionary exchange not caused by Azure Fashion.
Products must not be returned without first receiving instructions from us.

14. Order Cancellation

Customers should contact Azure Fashion immediately to request an order cancellation.

Cancellation may not be possible once an order has been processed, customized, packed or dispatched.

Any mandatory cancellation rights under Qatar law remain unaffected.

15. Product Care

Artificial jewelry should be protected from:

• Water and moisture
• Perfume and cosmetics
• Chemicals
• Excessive heat
• Scratching and impact
• Improper storage

Normal wear, fading or damage caused by misuse is not considered a manufacturing defect.

16. Intellectual Property

All Website content, including the Azure Fashion name, logo, photographs, videos, designs, product descriptions and graphics, is owned by or licensed to Azure Fashion.

Website content may not be copied, reproduced, sold, distributed or commercially used without written permission.

17. Third Party Services

The Website may use payment providers, delivery services, analytics tools and links to third party websites.
Independent third parties operate under their own terms and privacy policies.

Azure Fashion is not responsible for independent third party services except where responsibility cannot legally be excluded.

18. Privacy

Personal information is handled according to our Privacy and Security Policy and applicable Qatar privacy law.

Customers should not send complete payment card details, passwords or unnecessary identification documents through email, WhatsApp or social media.

19. Website Availability and Liability

Azure Fashion takes reasonable steps to keep the Website accurate, secure and available. However, uninterrupted or error free access cannot be guaranteed.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

To the extent permitted by law, Azure Fashion is not responsible for losses caused by customer misuse, incorrect information, unauthorized account access caused by the customer or events outside our reasonable control.

20. Complaints

Customers are encouraged to contact Azure Fashion first so that we can investigate and attempt to resolve any concern.
Customers may also contact the competent consumer protection authority in Qatar.

21. Changes to These Terms

Azure Fashion may update these Terms when its services, policies or legal requirements change.

The latest version will be published on the Website with an updated date.

Changes will not remove rights connected to orders already accepted.

22. Governing Law

These Terms and all purchases made through the Website are governed by the laws of the State of Qatar.

Any dispute will be handled by the competent courts or authorities in Qatar, subject to applicable consumer protection laws.

23. Contact Information

Azure Fashion
Website: www.azure-fashion.com
Email: info@azure-fashion.com
Telephone and WhatsApp: +974 72 23 23 24
Address: Shop 23, Zone Centre, Al Kharaitiyat, Doha, Qatar